Frequently Asked Questions
What are the available power output options for this EV charger?
We offer a versatile range of power outputs including 3.5KW, 7KW, 11KW, and 22KW to meet different charging speed requirements for residential and public use.
Is this wallbox charger suitable for outdoor installation?
Yes, the charger is rated IP54, providing excellent protection against dust and water, making it suitable for both indoor and outdoor environments.
How can I control the charging process?
The charger supports smart APP control for remote monitoring and scheduling. Additionally, RFID card authentication is available as an optional feature for secure access.
Does the charger support the OCPP standard?
Yes, it supports OCPP 1.6j, allowing for seamless integration with various charging management systems (CMS) via Ethernet, Wi-Fi, or 4G.
What is the warranty period for the charging station?
We provide a 24-month (2 years) warranty along with professional, timely after-sales support to ensure your charging station operates reliably.
Which electric vehicle models are compatible with this charger?
Our charger follows the Type 2 (IEC 62196) and IEC 61851 standards, making it compatible with the vast majority of electric vehicles sold in Europe and other regions using Type 2 connectors.